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Error Message or Problem
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Most Common Solutions
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Error Message:
"Acquiring GPS Lock"
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- Is the unit in a garage or covered parking?
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 Solution: Move the vehicle outside of the structure
- Is the antenna upside down?
- Solution: Make sure the antenna is placed with the adhesive side facing up
- Is something blocking the antenna's view of the sky?
- Solution: Remove the object blocking the antenna, metal clipboards or sun visors can weaken the signal
- Did the antenna fall from it's mounted position in the dash?
- Solution: Re-attach the antenna securely to the dash
- Can the antenna see enough of the sky to get an accurate reading?
- Solution: Adjust Antenna Placement or Purchase External Antenna
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Error Message:
"Unit not Currently Connected to Network"
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- Has the unit left the cell phone coverage area?
- Solution:Move Vehicle Back Into Coverage Area
- One of the Units Automatic Reporting Features Changed
- Solution: The unit can take up to 20 minutes to update
- Did the battery go dead in the vehicle, or was the battery disconnected?
- Solution: Unplug the Wiring Harness from the unit and plug it back in after the battery is replaced or reconnected.
- Was the unit out of cell phone range too long and go into sleep mode?
- Solution: Unplug the Wiring Harness from the unit and plug it back in
- Does the unit still have a good ground and power connection?
- Solution: Check Wire Connections
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No Vehicle History Recorded
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No Automatic Features Set to Record (The Unit Does Not Automatically Record Anything Out of the Box. Set Up Delivery or Route Reporting, etc…)
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